Quality care in Devon
Why choose Friends Helping at Home?
“Stay well at home”
As an introductory agency, we ensure that our customers are able to arrange the best care and support that’s needed.
We have developed a Quality Assurance system and audit to ensure that our way of working mirrors Care Quality Commission (CQC) standards as well as providing training benchmarks against Skills for Care that ensures that the care professionals registered with us are well trained as well as experienced in providing safe care.
We provide due diligence and use the Royal College of Nursing competency frameworks.
Our audit ensures –
Good care is safely provided.
Before we introduce a care professional to a customer we check the following: a DBS police check; take up written and oral references from past employers and professional referees; evidence training, skills and ability.
Our branch managers will visit customers to obtain feedback and are available at any time should a customer or family member have any concerns.
Our branch manager works with and liaises with community health workers, adult social care and NHS teams.
Our culture encourages feedback and we are keen to have made a good match in introducing the right care professionals at the right time to every customer.
We train our care professionals to be vigilant whether it’s noticing hazards in the home such as getting a defective light bulb replaced or acting upon food waste and providing the appropriate feedback to a family member or social worker.
We want every customer to feel well cared for.
We seek to provide unrushed visits and always recommend a minimum of an hour for each visit.
Our care professionals are pleased to help around the home as part of a visit, such as washing and cleaning and have time for companionship.
We provide a dedicated “account manager” for everyone so that a customer or family member (or social worker) can discuss the care and support needs.
We have a network of care professionals and respond to a customer’s request on the same working day.
We provide the help and support network for each Branch Manager to be able to respond to our customers’ needs.
We also have a programme of continuous personal development (CPD) with routine visits and meetings with the Ops support team.