Open a new Branch of Friends Helping at Home The Opportunity for you to make a difference?

Our Franchise Website

Friends Family

When people see the Friends family they see the brand. They like what they see. They like the way that we put our Service Providers and their clients in control. They have choice. Freedom to set their availability, the rates charged and have time to establish a great relationship with those that need care and support to remain living at home. Enabling carers to be valued and supported, not least to be able to earn their true value,  one of the reasons for our success. We retain the vocational care givers that we would want for ourselves or loved ones!

Those needing care and support and their families love being able to have choice and a safe way of arranging the care and support that is needed. Flexibility and continuity of only knowing carers that have been matched and introduced that can change as their requirements change make us refreshingly different. An ethically approach that enables good care at home to happen.


Sustainable growth

We have created a sustainable business model, an environment to grow an ethical business that respects the needs of every stakeholder. We feel that this approach makes us unique. We have an exceptionally high retention rate of service providers, many are still here years after we launched. This means that we can take the time to build without the pressures normally associated with a revolving door of service providers which sadly is too typical in the care sector. When a new branch (area, or territory) opens, it’s a able to build on a strong base with support from its neighbouring established branches.

We have been growing at about 30% year on year. There are now over 6 franchised branches and scope to launch more, however,  just as our approach to how care in the home should be provided, our approach to franchising is totally different! We only want to do this with the right people where there’s a mutual fit.

Not different for the sake of being different…

We are looking for individuals that see the difference that Friends make in the local community and would like to be part of that expansion.

Our approach is people centred and for those who the “F” factor. Shared values and skill sets experiences that translate into you in a new branch or territory being successful.

Tailored for you to become part of us

Each opportunity for the development of a new branch or territory is carefully determined: your skills and background, is there a fit, resourcing requirements, demographics, feasibility study and lots of planning before launching and following what we know works.

Highlighted separately: You do not need experience in this sector to be successful with us.

We have identified three types of franchise offer, subject to contract:


Typically for those under 30 maybe without capital or feeling that their career is plateauing,  an impressive life story to date  that suggests the motivation, values and skill set to get on and achieve managing and growing a new branch with the right help and support.

Many of our key network players have joined us under 30!

Owner Practitioner

Loves working in their branch and developing local networks having come from a similar employed role or career change.

Investor franchise

Capital to invest and employ a branch manager from the outset, no day-to-day involvement, other than oversight and adding to the Friends vision.

At a feasibility stage we would determine with you the level of investment and return needed and the various options before developing an offer that suits both parties.