Privacy Policy

At Friends Helping at Home Ltd and our associated companies, we respect your privacy. Here’s what you need to know: 

Who We Are 

Friends Helping at Home Ltd is an introductory care agency. We match clients who need care with suitable self-employed service providers so that they may remain living in the comfort and familiarity of their own home. We do not provide care ourselves but ensure that the service providers we introduce are vetted, qualified and suitable. Friends Helping at Home is committed to maintaining high standards for service providers and clients.

 

Contact: support@friendshelpingathome.co.uk

 

What We Collect 

• Name, address, phone number, email, date of birth 

• Care needs and preferences (clients) 

• Qualifications, references, availability (service providers) 

• Website activity, cookies and surveys 

 

How We Use Your Data 

• Match clients with service providers 

• Communicate with you 

• Process bookings, invoices and payments (through our associated company) 

• Send newsletters, if you agree 

• Keep our website and data secure 

• Comply with legal obligations and safeguarding 

We never sell your information. 

 

Sharing Your Data 

We only share your information when necessary: 

• With clients or service providers to make introductions 

• With third-party services helping us operate 

• When required by law or safeguarding rules 

 

Your Rights 

You can: 

• Access, correct or update your data 

• Request deletion (where lawful) 

• Restrict or object to processing 

• Withdraw consent 

• Receive your data in a portable format requests are free but a reasonable fee may apply for repeated or excessive requests. 

 

How Long We Keep Your Data 

We keep your personal information for 8 years to meet legal obligations, facilitate introductions and resolve disputes. 

 

Cookies 

We use cookies to improve your website experience. You can manage cookies in your browser settings.